Frequently Asked QuestionsUCDC Residents (students, faculty, staff or others staying at UCDC):
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| Issue | Common Causes | Resolution |
|---|---|---|
| I'm unable to connect to the UCDC-BYOD wi-fi network | Changed your initial password prior to arriving at UCDC | |
| Are you connecting to UCDC-BYOD | ||
| Connected to UCDC-GUEST by mistake | Forget the UCDC-GUEST wi-fi network in the Network Settings of your wireless device. | |
| Locked out of UCDC account | Go to the Computer Lab and follow the steps to Unlock My Account | |
| I don't know my UCDC network username or initial password | Search your personal e-mail account(s) for an e-mail entitled Welcome to UCDC | If you are unable to locate this email, submit an IT support request via email to itsupport@ucdc.edu |
| I changed my UCDC network password, but forgot it |  |
Go to the Computer Lab and click on the Forgot My Password link on the Windows logon screen of any computer |
| I'm connected to the UCDC-BYOD wi-fi network, but unable to access the Internet | Web browser did not reset after the registration of my device | Reboot your device |
| Web browser is stuck on a previously accessed web site | Try accessing a web site that you have never accessed before (for example: https://helpdesk.ucdc.edu) | |
| Any other IT issues | |
Submit a Helpdesk request by sending an email to itsupport@ucdc.edu |