Washington Center

IT Page


Frequently Asked Questions

UCDC Residents (students, faculty, staff or others staying at UCDC):

  • Change your UCDC initial password before anything else.
  • Use the UCDC-BYOD wi-fi network. The UCDC-GUEST wi-fi network is reserved for day visitors.
  • Check out the quick fixes to some common IT problems below.


Issue Common Causes Resolution
I'm unable to connect to the UCDC-BYOD wi-fi network Changed your initial password prior to arriving at UCDC  
Are you connecting to UCDC-BYOD  
Connected to UCDC-GUEST by mistake Forget the UCDC-GUEST wi-fi network in the Network Settings of your wireless device.
Locked out of UCDC account Go to the Computer Lab and follow the steps to Unlock My Account
I don't know my UCDC network username or initial password Search your personal e-mail account(s) for an e-mail entitled Welcome to UCDC If you are unable to locate this email, submit an IT support request via email to itsupport@ucdc.edu
I changed my UCDC network password, but forgot it Scream

Go to the Computer Lab and click on the Forgot My Password link on the Windows logon screen of any computer

I'm connected to the UCDC-BYOD wi-fi network, but unable to access the Internet Web browser did not reset after the registration of my device Reboot your device
Web browser is stuck on a previously accessed web site Try accessing a web site that you have never accessed before (for example: https://helpdesk.ucdc.edu)
Any other IT issues Scream Submit a Helpdesk request by sending an email to itsupport@ucdc.edu